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Frequently asked questions

Shipping details

At Xbelta, we strive to provide efficient and reliable shipping services to our valued customers. Please take note of the following important information regarding our shipping policy:

1. Processing Period: Please be aware that there is a 1-2 business day processing period required to prepare and process your order from the date it is placed.

2. Domestic Shipping: Once your order has been processed, domestic shipping within the United States typically takes 3-5 business days.

3. Next Day Shipping: For those needing expedited delivery, we offer Next Day shipping, which takes 1-2 business days. Please note that orders placed after 5pm EST will be delivered to the carrier the following day.

4. Variation in Time Frames: It is important to keep in mind that shipping time frames may vary depending on the time of year and other factors.

5. Lost or Stolen Packages: While we make every effort to ensure the safe delivery of your package, once it is marked as delivered by the carrier, Xbelta cannot be held responsible for any lost or stolen packages. In such cases, we advise you to directly contact the carrier to file a lost or stolen package claim, using the tracking number provided by us.

We appreciate your understanding and cooperation with our shipping policy. Should you have any further questions or concerns, please do not hesitate to reach out to our customer support team.

Refund details

Please note that girdles, shapewear, bodysuits, bras, panties or body shapers are classified as intimate clothing items.

 for the safety and hygiene of our customers, we have a strict policy of not accepting exchanges or refunds.

All online and in-store purchases are considered final sale with no exceptions.